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Spectrum Vision Partners is an innovative, leading management services organization serving the Ophthalmology sector. Spectrum Vision Partners has over 750 employees providing world-class practice management solutions to a network of nationally renowned multi-specialty ophthalmologists in the Tri-State region, including Ophthalmic Consultants of Long Island (OCLI). We are looking for a highly organized, conscientious, customer service orientated IT Professional to support our growing practice.
Travel is required to all OCLI locations in Nassau and Suffolk counties.
Position is full-time Monday through Friday.
SummaryThe IT Support Technician will answer calls, emails and level I or Level II troubleshooting support to our growing practice. Must have basic hardware, software and network troubleshooting skills. Must be able to identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practice. Applicants must be highly organized and possess the ability to effectively and professionally communicate with others.
Essential Functions
Provide knowledgeable IT Hardware, Software, and Networking Support.
Provide user support for desktop and Lan/Wan- based applications
Active Directory administration
Windows Server 2008/2012/2016
GPO creation and modification
Office 365/ Exchange administration
Software installation/SCCM
Networking Experience(Cisco,Sonicwall preferred)
Proficient with troubleshooting
Follow up on open calls/service tickets daily
Provide excellent customer service
Accurately code and update call information in ticket system(s)
Work with ISP’s to troubleshoot connectivity issues
Printer/ Scanner configuration
Competencies
Excellent customer service
Hardware & network troubleshooting knowledge
Microsoft Windows troubleshooting knowledge
Microsoft Office proficiency
Problem solving/analysis
EducationAssociate's degree in related field or two or more years of relevant experience
CertificationsLevel Certifications for Level I, A+ Certification, Network+ Certification, Security+ Certification preferred for Level II
Working ConditionsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and relevant machines. This is a full-time position, 40 hours per week.
Introduction: My name is Mrs. Angelic Larkin, I am a cute, charming, funny, determined, inexpensive, joyous, cheerful person who loves writing and wants to share my knowledge and understanding with you.
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