I’m having issues when trying to share a video.
Sharing highly interactive screens, such as videos, uses a great deal of processing power, which can affect the quality of the shared screen. A device may not be able to encode the video quickly enough to send to the display in real time for a smooth playback. If the video is available online, SMART recommends using the Browser app.
Note
Many video content providers, such as Netflix, have Digital Rights Management (DRM) licensing restrictions that prevent the use of screen sharing technology. To play a video from these providers, use the Browser app or connect a computer to the display.
To use screen share to play a video, here are some general tips to help you get the best performance:
For best results, share videos with a resolution that doesn’t exceed 720p.
To avoid high latency (or lag) between the display and device, queue the video on the device before sharing the device’s screen.
Unmute your computer. Sometimes the audio can’t be heard from the display.
Check that sound is not muted in the settings of the device's SMART Mirror or SMART Screen share app.
