ServiceNow Professional Services Model

Software Process, Inc. ServiceNow service model provides consultants in adviser roles, consulting, educating and mentoring customers with the ServiceNow Platform. We are experts in leading health checks, maintenance and implementations with the following capabilities and modules.

Governance, Risk and Compliance

  • Continuous Improvement
  • Centre of Excellence


  • Security Incident Response
  • Security Vulnerability Response
  • Threat Intelligence

IT Service Management

  • Incident Management
  • Problem Management
  • Change & Release Management Benchmarks
  • Asset Management
  • Knowledge Management

IT Operations Management

  • Discovery
  • Service Mapping
  • Orchestration
  • Event Management
  • Cloud Management
  • Federated CMDB

IT Business Management

  • Project Portfolio Management
  • Demand Management
  • Resource Management
  • Agile Development
  • Application Portfolio Management
  • Software Asset Management

HR Service Delivery

  • Case and Knowledge Management
  • Employee Service Canter
  • Enterprise On boarding and Transition

Application Development

  • Service Portal Studio
  • Delegated Development Workflow

Customer Service Management

  • Filed Service Management
  • Knowledge Management

Performance Analytics

  • Artificial intelligence, analytical reporting